Frequently Asked Questions Part 3
Probiller is a secure online payment solution that handles countless transactions for popular websites across the globe. If you have already used our services, then you are aware that Probiller accepts a wide range of payment methods from credit and debit cards, to gift cards, eWallets, and more! We also accept different currencies to provide our customers maximum flexibility.
More than ever, we are committed to bringing you a simple solution for your important purchases.
Throughout the challenges of the past year, we have remained steadfast in continuing to provide our full range of services all the while ensuring the safety and wellness of our employees.
Our offices are equipped with the necessary manpower and technology to provide customer support, which is why we encourage all clients to use the Live Chat service. Available 24/7, it’s just a click away once you’re on the homepage of our website. Our customer service agents will be able to answer any questions or inquiries you might have. We think the best part of our Live Chat Service is the speed in which you’ll receive impeccable customer service.
Another helpful source of information is our FAQ section. We compile the most common questions that our agents receive and provide you with a detailed answer. For example, a popular question our agents have encountered is regarding membership fees, such as:
I only signed up for a trial, but I got charged for a full membership. Why is that?
There are several factors that affect membership fees and in our FAQ, we list the following items to provide our customers with a thorough answer.
- Trial memberships of one of our sites will automatically rebill to a monthly membership at the end of the trial period unless it is cancelled. This is no different than any other service we all pay for; such as internet, mobile phone, cable, etc. They all rebill until they are cancelled.
- Depending on the packages selected upon signing up, there may be additional memberships to other websites. Cancelling a trial for the main site you signed up for will not cancel these additional memberships. All memberships need to be cancelled individually.
- For your convenience, you can cancel all memberships in one full sweep by contacting us via phone, chat, email, or by reaching out to us on social media such as Facebook, Twitter, and Instagram.
Whether you have questions about billing, membership, or if you just need technical assistance, you may find the solution in this section.
Remember, if our FAQs don’t answer all your questions or if you have a specific inquiry in mind, simply get in touch with us and our support staff will be more than happy to assist you.