Here are some of our top frequently asked questions.
Charges with "MBI-ProBiller.com" in the description on your statement are from an online purchase, usually a subscription to an entertainment website. Make sure to consult with a family member or friend to make sure they have not made a purchase on your account.
It is possible that additional membership packages may have been selected upon signup that you have not yet cancelled. Call, email or chat with our customer care agents who are ready to assist you 24/7.
Depending on the package selected, there may have been additional upgrades to your membership.
Many packages offered from the websites we support are in the form of recurring subscriptions. Contact our customer care agents for assistance.
Our support team can assist you with any login issues you may have. Contact us and we’ll get you logged in.
There are a number of reasons why a charge may be declined. Please contact us so that we can look into your account and help you complete your purchase.
A confirmation email is automatically sent whenever an account is canceled. It may have been diverted by your spam filter. Please call us (toll free), chat with us or send us an email if you did not receive the confirmation email.
If you are having trouble upgrading your account, please contact our customer care department so that we can assist you as quickly as possible. We are available 24/7 by phone, chat or email.
We can stop recurring memberships directly, just call, chat or email our customer care agents who are ready to help 24/7.
Payment methods can vary from product to product. Please refer to the site in question for more info on how you can pay.
Our customer care department is available 24/7 to assist you with all inquiries and requests. Please call us (toll free), chat with us or send us an email.
We bill for a multitude of online entertainment products. Our customer care department is available 24/7 to assist you in seeing what's available to you.